Managing information

As a clinic owner or manager, how do you manage all the policies, procedures, protocols and other resources that are needed for the successful running of the practice?  Policies, procedures, accreditation, compliance and HR materials - it's no small undertaking, and in most cases clinics do not have adequate tools to realistically manage, maintain and disseminate this plethora of information.

Generally this means that practice owners and managers are regularly faced with these sorts of frustrations:

• Why do staff waste so much time looking for information?
• Why am I constantly being asked about things that staff should know?
• Why don't staff look things up for themselves?
• Where is our Policy and Procedures manual?
• Why are our policies and procedures so out of date?
• Why are our documents spread all over the network?
• Which of the three copies of this procedure document is the correct/current one?
• How can we as owners/managers be expected to keep up with all the information management requirements?

Most clinics we have talked to do not have any means by which they can efficiently and effectively manage this vast array of information in an integrated way.  If you are to address and overcome these issues, we believe you need to consider these requirements:

• How can I ensure that staff can easily locate documents/other information they are looking for?
• How do I make it so that staff only have to contend with relevant information?
• How can I ensure that staff can only access information appropriate to their role/s in the business?
• How can I ensure that staff are always accessing the correct (current) version of information and not referring to out-of-date documents?
• How can I manage my policies, procedures, accreditation, compliance and HR materials in a consistent way?
• Do I have a way of collating information / pulling information together (e.g. so that it can be presented as an Induction Manual for a new staff person, or as an OH&S Manual for the Health Inspector)?

Standard Practice provides a comprehensive and intelligent document management framework that allows you to:

• Ensure that staff can readily locate any information they require in performing in their role
• Ensure that staff are always accessing current information
• Ensure that staff have access to only relevant and appropriate information
• Link supporting information (e.g. policies, procedures, standards documents) to tasks in the Standard Practice task management system
• Centrally manage and maintain all of the practice's documents and electronic collateral
• Automatically produce manuals and other compilations at the click of a button

 

Imagine...

• Vastly reducing the amount of time wasted by staff looking for information
• Staff referring to documented resources (rather than you or your Practice Manager constantly fielding questions)
• A complete definition of how your business functions - centrally managed and implemented on a day-to-day basis
• Having a solid foundation for profitable growth 
• Easily meeting compliance requirements with respect to availability and currency of information available to staff
• Accreditation being a breeze  - rather than the stressful scenario that it usually is
• A more valuable and saleable business

Interested in finding out more? Give us a call, have us call you, or let us show you how we can help you with "getting things done" - by making it Standard Practice in your clinic. 

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